Shipping policy

 

 

DO YOU SHIP INTERNATIONALLY?

Yes, absolutely we do!

The shipping is calculated at the time of checkout.

 

HOW FAST IS YOUR SHIPPING?

Pretty fast. Expect your package to arrive in:

East Coast: 1-3 business days

Midwest: 2-4 business days

West Coast: 4-7 business days

Orders received by 1:30 pm usually ship within 2 business days.

 

I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

Shoot us an email service@burningbushbrand.com and we will investigate for you.

 

WHAT IF I SHIPPED TO THE WRONG ADDRESS?

Once you place the order, we are not responsible for any mistakes in the shipping address as we have no ability to redirect a package that's already been shipped. Since we process many orders shortly after receiving them, make sure to get in touch with us as soon as you can if you notice a mistake. If your order hasn't yet been fulfilled and shipped out, there is a possibility that we can change the label so contact us using the instructions above as soon as possible.

 

WHAT IF I MADE A MISTAKE IN MY ORDER?

If you ordered the wrong size or color - let us know as soon as possible. You can send us an email at service@burningbushbrand.com and we'll get back to you as soon as possible.

 

WHAT IS YOUR EXCHANGE POLICY?

Free and easy for 14 days in all 50 states. Please follow the same instructions for returns and select exchange rather than return the items. Then tell us which items you are exchanging for in the comments section. If you request an item that is sold out, we will give you store credit. For International exchanges, please e-mail us. To expedite the process, please email us at service@burningbushbrand.com and we will investigate for you.

Please note: if you paid for expedited shipping, you will not receive a refund for the shipping charge.

Upon confirmation that the products are in good order, we will ship out replacements immediately. 

 

HOW LONG DOES A RETURN TAKE TO PROCESS?

Returns usually require 4-7 days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. The credit should appear on your credit card account 24-48 hours later. In the event of a return, the relevant promotional discount will not apply and the refund will be reduced accordingly.